Friday, November 4, 2011

Postal horror story highlights need 2 assess contractors & effects of downsizing proactively

Today Monica Bugajski is incensed because she feels Ontario Court Justice Marjoh Agro handed down too light a sentence to a mail carrier who, while on contract to Canada Post,  illegally stashed 7,000 pieces of undelivered mail in her apartment and car after her mail route became too onerous.
http://news.sympatico.ca/oped/coffee-talk/canada_post_worker_hoarded_7000_pieces_of_mail/5b96ef13
My thoughts are that, at least from a strategic HR standpoint, the 2010 incident raises more issues than just the responsibility of the contractor to seek an appropriate remedy from the contractee if changes to her working conditions make her workload overwhelming.  
In practical terms, wouldn't it have served everyone's best interests better (including the recipients of the waylaid mail) if management had been more proactive by:  
(1) Assessing the contractor's capabilities (or those of a prospective employee, for that matter) carefully both before and after engaging her? 
(2) Reviewing the practical ramifications of downsizing both before and after the fact--and thus avoid overburdening a worker with circumstances that clearly exceeded her problem-solving abilities?

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